Business model

We believe Grupo Madero is one of the fastest growing multi-brand restaurant companies in Brazil in terms of sales and number of restaurants, as a result of our commitment to seeking superior quality as a central part of our business model. Driven by this commitment to quality, since the opening of our first Madero restaurant in 2005 in the city of Curitiba, Brazil, we have grown to a portfolio of 276 multi-brand restaurants (including franchises) in 18 Brazilian states as of December 31, 2023, with a vertically integrated production, distribution and logistics platform.

Our Restaurants

We operate primarily company-owned restaurants under two core brands, Madero and Jeronimo, with multiple distinct concepts that include Madero Steak House and Madero Container under the Madero brand, and Jeronimo Burger and Jeronimo Track under the Jeronimo brand. Madero Steak House is our original full-service format, which offers a relaxed environment suitable for business and families and features a menu of steaks and a variety of Brazilian dishes, but it is best known for its burgers. We subsequently launched Madero Container, a fast-casual format offering a narrower menu focused on our chargrilled burgers. We believe that Madero Container was one of the first fast-casual restaurant concepts in Brazil and, as such, has played an integral role in establishing the fast-casual industry in the country. Jeronimo is a technology-centric, fast-casual concept focused on a younger demographic. It offers a value-oriented menu focused on flattop-cooked burgers, developed to ensure freshness and quality at delivery, and boasts a vibrant and colorful ambience – with unique street art commissioned to cover the walls of each restaurant. Jeronimo Burger includes restaurants in mall food courts as well as free-standing restaurants in malls. Jeronimo Track is a free-standing Jeronimo concept that also features a drive-thru.

The table below presents our key financial and operating indicators as of December 31, 2021, and for the periods indicated. The financial indicators below also refer to the fiscal year ended on December 31, 2019, since that was the last year of continuous operation with our restaurants operating at normal levels, before the impact of closures and reduced capacities determined by government decrees as a result of the COVID-19 pandemic, which occurred from March 2020 onwards. For more information on our 2021 financial figures, see sections 3 and 10 of the Reference Form. There is no guarantee that our financial results will once again reach our 2019 levels, even with a possible end to the COVID-19 pandemic.

¹Includes franchises; does not include 13 other restaurants in our Others segment.

Geographical distribution of our restaurant platform and Central Kitchen

Source: Company. As of December 31, 2023.

Source: Company.

Considers the restaurant count at the end of each period.

Over the last 17 years, Grupo Madero experienced strong growth in the number of our restaurants.

Our Central Kitchen and Vertically Integrated Platform

To help us achieve our goal of delivering the highest quality in all aspects of our business, we have invested over R$328.7 million from January 1st, 2018 to December 31, 2021 to build our own vertically integrated production, distribution and logistics platform. The centerpiece of this platform is our Central Kitchen, with over 32,000 square meters, employing approximately 600 people, which produces and supplies virtually all the food consumed in our restaurants. This unique model provides a number of benefits both in terms of the restaurant experience for our guests and our financial performance, including:

– Promoting high consistency in our product offering, which minimizes variability in the guest experience;

– Allowing smaller and more efficient kitchens with fewer employees in our restaurants;

– Permitting faster menu innovation with less operational complexity; and

– Reducing our costs of goods sold and labor expenses, thereby driving higher levels of profitability relative to what is typical in company-owned restaurants in Brazil, which generally do not have centralized production and distribution.

Owning our supply chain enables us to more easily maintain the consistency of our exceptional quality standards for our food. For example, our burgers are made with our proprietary blend of beef, our bread is baked fresh daily to our specifications, our bacon and sausage are smoked in-house to ensure perfect flavor and our mayonnaise always follows Junior Durski’s grandmother’s homemade recipe. Additionally, our centralized distribution and logistics operations simplify restaurant openings, enabling us to stock our restaurants with fresh products and better maintain quality throughout the supply chain. Our high volumes across the system allowed us to automate more of our processes while maintaining a homemade quality to our food. We believe that this vertically integrated platform currently has the capacity to produce the primary products that we serve in our existing restaurants and in the new restaurants that we expect to build.

Our People

In order to enhance our ability to deliver consistently exceptional guest service, we provide more than 6,000 restaurant employees (out of a total of approximately 7,400 employees across Grupo Madero as of December 31, 2023) with an unique package of important benefits to all employees, in addition to the medical coverage option and significant on-the-job training. Because of our comprehensive training program, we are able to hire from a broader pool of applicants who may have less prior experience and training. Our commitment to our employees has historically driven low turnover. In the 12 months ended December 31, 2023, the restaurant employees turnover was 40.1%. In addition, the housing that we provide our employees within walking distance of their workplace allows us to optimize their shifts. This, in turn, allows us to employ fewer people in our restaurants, pay them higher salaries and reduce our training expenses. This program of benefits and the corresponding high level of employee retention also allow us to promote from within across all levels of the organization and consistently deliver high-quality guest service as we grow and staff our new restaurants.

When faced with the COVID-19 pandemic, we remained committed to our employees. Given reduced restaurant capacity and operating hours, we made the difficult decision to reduce a portion of our workforce as of April 1, 2020. Concurrently, we started a program called Tamo Junto (“Stand Together”), in which we identified over 800 high-performing employees that we intended to rehire when our restaurants began to reopen. Tamo Junto provided select affected employees with monthly relief payments to assist them, facilitated weekly video conferences with management, and provided hospitality training and foreign language courses. This program ended in October 2020, after we were able to rehire all participating employees who wished to return to the Company.

Our Technology

We have invested heavily in our restaurant-level technology to enable a more attractive and enjoyable guest experience. All transactions are recorded on tablets (carried by the staff) at Madero Steak House; most orders are placed through consumer-facing electronic kiosks at Madero Container; and all transactions at Jeronimo are run either through consumer-facing electronic kiosks or our mobile application. This consumer-facing technology facilitates quick and easy ordering, removes inefficiencies associated with a cashier and a manual point-of-sale system and reduces waste in the kitchen. When orders are placed either through a tablet, a kiosk, our application or online through a third-party delivery aggregator, they are relayed directly to the kitchen monitors. We have only one chef group-wide, Chef Junior, and his instructions are delivered through kitchen display systems, or KDSs, to guide employees at each stage of the preparation process, ensuring quality control and product consistency. Investments in technology have allowed us to efficiently reach our customers, in addition to our physical stores, and to expand the channels through which we operate. Currently, we have coverage for the entire network, operating with the main delivery service platforms, as well as with our own app. The Grupo Madero App comprises Madero and Jeronimo’s own brands, being one of the first multi-brand marketplaces in the country for a large group of restaurants. In all restaurant formats, orders are placed through the apps or third-party apps, and food is delivered by contracted delivery services, in order to maintain the Company’s high-quality standards. These orders are also transferred directly to the KDSs, integrating the orders through the electronic platforms into the kitchen of the restaurants.

By streamlining our operations with technology, we increase capacity and throughput in peak dayparts, which is critical to ensuring that we can fulfill third-party delivery orders. The technology that connects the consumer to the kitchen differentiates our guest experience, which we believe has helped drive our restaurant-level profitability.

Our Financial Results

Our commitment to quality in every aspect of our business has allowed us to realize strong revenue growth, including rapid restaurant growth to meet consumer demand and strong margins at the restaurant and corporate levels.

We recorded total net operating revenues of R$1,483.9 million in 2022, a 19.4% CAGR over 2018 and the highest Group yearly revenue on record. Our Adjusted EBITDA was R$271.7 million in 2019, last period before the COVID-19 pandemic, and R$374.2 million in 2022, a higher level than 2019. The Adjusted EBITDA margin was 30.6% in 2019 and 25.2% in 2022, and 26.6% in the fourth quarter of this year. Our net (loss) income varied from a loss of R$26.6 million in 2019 to a loss of R$146.8 million in 2022. In addition to the impact of the pandemic in 2020, 2021 and 2022, net income has historically been impacted by our aggressive growth strategy, which requires strong investments, in part financed by bank credit lines, which creates high cost-of-debt expenses, as these investments will generate results in future periods. With the Central Kitchen currently in place and our corporate infrastructure built out, we believe we are well-positioned to deliver strong, profitable growth.

Certain figures relating to our historical financial performance are shown below¹:

Source: Company.

¹ Net operating revenue from the “Others” segment includes net operating revenues from the Central Kitchen plus royalty fees paid by franchisees.

Monthly Same-Store Sales Evolution per Concept

A widely-used financial operating metric in the industry is Same-Store Sales, which represents the change in period-over-period revenues for comparable restaurants, and is used by us as a managerial metric. We include a restaurant in our comparable restaurant base for purposes of calculating Same-Store Sales growth following the 12th full month of operations, thereby excluding sales from restaurants that have been operating for less than 12 months.